These terms and conditions are not applicable for sale of product outside of Australia.
Please refer to details below for terms and conditions relevant to international orders.
TERMS AND CONDITIONS
In these terms and conditions (Terms), “we” “us” and “our” refers to Beach Road Wines. A reference to “you”, “your” or “purchaser/s” means a user of this website who may also purchase products from this website. Your access to and use of all information on the website as well as the purchase of our product/s is provided pursuant to the Terms. The Terms apply to all users of the website and by using the website and purchasing from us, you agree to be bound by these Terms. Whilst the website can be viewed by the general public, all persons who purchase products from us must elect to have products sent to an Australian postal address.
SHIPPING
We use private couriers to deliver our wines directly to your door. We also use Australia Post so if your delivery address is a PO box we can deliver there too.
We offer free shipping on full dozen purchases within Australia.
Please refer to details below for terms and conditions relevant to international orders.
CONSUMER GUARANTEES
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
REFUNDS AND RETURNS
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
- is faulty or damaged
- is significantly different from the sample or description
All returns/warranty items require proof of purchase – e.g. your receipt.
PRODUCT RETURNS
To return a faulty or damaged product, please contact the Cellar Door on 08 8323 7344 directly. All returns/warranty items require proof of purchase – e.g. your receipt.
PRICING POLICY
All of our prices are in Australian dollars (AUD). Product prices are regularly updated when price changes are received from our suppliers. All transactions are processed in AUD.
PAYMENT FOR ORDERS
Payment can be made via PayPal (includes Visa/Mastercard). We only accept Australian issued credit cards. The credit card holder must be either the billing or shipping recipient. For store pick up orders, payment is made in person when picking up, and must be arranged prior to placing the order. Orders placed with pick up that have not been pre-arranged may incur additional shipping fees.
ORDER CANCELLATION DUE TO ERROR OR UNAVAILABILITY
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar genuine mistake, we reserve the right to cancel the relevant transaction and offer the product to you again at the correct price and/or with the correct information. Where your credit card has been charged, we will immediately refund your credit card/bank debit for the total amount debited.
Where a product is out of stock or is temporarily unavailable, we will endeavor to dispatch the product as soon as practical once available.
Where a product becomes permanently unavailable, we will cancel the relevant order and where your credit card has been charged, we will immediately refund your credit card/bank debit for the total amount debited. We will attempt to contact you to let you know before this is to occur.
